Multi room box not working

[Paul16041974]

Multi room box not working

[Daniel0210]

@Paul16041974 

We'll need a bit more info in order to try to offer some help.

[Paul16041974]

Tried all the usual things and the box light is still red and nothing working

[Daniel0210]

@Paul16041974 

Have you rebooted the main box first, then when that's back up and running doing the same to the mini box (if it lets you)

~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

[Paul16041974]

Done all that numours of times