@Vivien-4344 wrote:
Everyone, we have nt received the return packaging as yet!
Hi @Vivien-4344
Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home
Regarding your issue
Once you have received confirmation of your Q subscription being cancelled, Sky will send out return packaging approximately 30 days after your subscription ends. Provided you have had a request to return any Q devices you can use your own packaging if you haven’t received anything from Sky. Alternatively you can always ask Sky to send some more
See the following link for all Sky returns information.
https://www.sky.com/help/articles/return-tv-broadband
If necessary you can print your own Royal Mail labels.
If you are using Royal Mail ensure that you keep proof of posting as the Sky return system handled by Unipart has delays and is not as reliable as would be desired. If you arrange for Royal Mail to collect it you will get a tracking reference which can be used to trace the package online.
Regardless of how they are being returned include your Account number and a Note with the returned items listing the contents of each and any package. Best option is to also take a photo of the contents once they are packed.
