SkyQ won't stay connected to non Sky broadband

[Phil4]

I've recently (c2-3 months ago) changed broadband provider from Sky to Truespeed - a local fibre provider for rural Somerset as Sky cannot provide anything fast enough. This issue may be relevant to other similar providers to rural communities.

I have a SkyQ main box, 3 mini boxes and regularly connect via SkyGo in other areas of the house too. I have a parent Linksys modem plus 1 child node connected via ethernet at the other end of the house.

Connecting my devices initially has not been a problem, but staying connected has been. Almost every morning the main box does not have a connection and either it needs resetting or eventually wakes up to connect later on - not an easy thing to explain to a toddler wanting their cartoons!

The mini boxes don't get a great deal of use, but when they are switched on, can't really be used - either they don't connect to the main box right from the get go and so need reseting as if connecting for the first time or they are connected initially but it then drops. The same can be said of the SkyGo app - watching recorded programmes gives a similar issue but watching on demand directly from the internet is fine.

As you can imagine, this is very frustrating, especially coming off the disappointing performance of the broadband and having to go elsewhere for that it's reaching the point where I may just have to get some cheap firesticks or the like and just watch everything over the internet now.

Is there anything I'm doing wrong? I believe all boxes are set to be "active" not "eco" so shouldn't be disconnecting and the main box is switched on pretty much on a daily basis.

[PandJ2020]

By default the Q to Q connectivity has nothing to do with your broadband.

...other than it creates its own 5GHz mesh network on channels 36 to 48.  If your own broadband routers are broadcasting on the same range then there's a good chance this is causing your issues.

[Quoman7]

Hi @Phil4 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, do the same with any Mini boxes?

[Phil4]

@PandJ2020 - thanks for your reply. Whilst that may explain the mini/go connectivity issue, begs the question about is it possible to solve it or do I now have some expensive paper weights and it's no longer worth paying for? And it doesn't address the big question of why the main box discounts itself from the router pretty much daily.

@Quoman7 - thanks for your reply. However, I am constantly reseting everything to reconnect. as I said, connecting is not the issue, staying connected is. I'm reluctant to do the router daily too as each time I do it I then have to reset both child sleep monitor cameras so they pick up the stronger signal from the child node router not the main one to stop the buffering/hanging through the night. With 2 kids and 2 jobs, I just don't have time to be constantly resetting electronic devices. I would have thought technology these days would allow us to connect something and it stays connected for a reasonable amount of time so is available when required. It's almost back to dial up days or even the ZX Spectrum with long wait times before anything accessible!

[tlise]

Similar issue. We are with connect fibre no minis tho just the one box. Our issue time is usually evening when we sit down to watch things and we end up watching the connection pick up and drop. Shouldn't have to reboot sky box and router every time we want to watch it. 
If sky had been more reasonable id have stayed with them for the net. 
CF told me that sky have their boxes preferring sky and it's likely it will keep happening and to ask sky. Who didn't respond. Multiple times. 
plugging in to the router isn't an option as it would mean a trailing wire across two rooms and accidental feet. 
hear you on the cartoons we have that too with our grandson 😳 

sorry no help I'm just trawling thru hoping someone can suggest something (in a way a non tec can understand) 

[PandJ2020]

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@Phil4 wrote:

@PandJ2020 - thanks for your reply. Whilst that may explain the mini/go connectivity issue, begs the question about is it possible to solve it or do I now have some expensive paper weights and it's no longer worth paying for? And it doesn't address the big question of why the main box discounts itself from the router pretty much daily.

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Configure your broadband router away from channels 36 to 48...

With a non-Sky ISP the boxes will only connect on 2.4GHz band - ensure your router does not having 5GHz steering enabled.  I'd recommend splitting the bands into separate SSID's if the router is capable.

[Phil4]

@PandJ2020 - thanks for your reply. Unfortunately I wouldn't know where to begin to look for let alone action those settings/changes!

@tlise - It seems to me to be when it has been off for a prolongued period. Having a full box of recordings doesn't help either and an engineer says to keep it below 90% to aid connectivity, which has helped but not resolved the issue - although was the minis lack of connection then while still on Sky Broadband, so not sure if it will help you.

[Bisho67]

Not sure if any f this got resolved but i am having a similar problem with my Plume mesh wifi. I recently changed from TalktTalk Broadband (43Mb) to sky full fibre (150Mb) and the problem has only started since the change. Initially i had a problem when i turned off the wifi on the router that caused my mesh to lose connection but that was resolved by changing the modem. I have noticed the issue with the Sky Q prioratising the sky modem over the mesh wifi so i turned the wifi off on the new modem to stop this. Unfortunatly this resulted in the the Q box starting to glitch and by that i mean it would regulaly make the TV go black for a few sec befor ecoming back, the audio would go off and then come back. This was till the case even when watching something already downloaded.

I then tried connecting the Q box to the closest mesh pod via an ethernet cable but the glitching still happened and the box would still lose connection. It would show that the box was connected to the router but saying no internet in the settings, despite showing as online in the mesh app.

I thought it might be down to the Q box trying to reconnect over wifi so i went into the engineering mode and turned the wifi off in the q box but this caused the Lan connection to show perminatly as not connected to the internet. So far, everything i have tried doesn't resolve the problem that the only way it reliably works is to use the Sky wifi.

Anyone got an answer to this or is it a bug in the Q box.