@Christov wrote:
I recently upgraded to sky broadband fibre. The new router was installed in a different room from the sky q box.
I can get Internet on all my devices but my sky Q box won't connect
I have held the wos button until the light on the front of the router goes blue and then tried to connect but it just tries for a few seconds then says unsuccessful connection.
Hi @Christov
With the new Sky Max (white) router you need to connect your Q box by using SSID and password (not WPS).
First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.
If you are on Sky Broadband with the new Sky Max router then you need to connect it as if it is a 3rd party router.
If you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
