Mr David Spencer

[david+georgr+spen]

My SkyQ mini box is sticking on Sky Q presentation and won't let me do anything.tried disconnecting everything and rebooting still stuck???

[lettice]

Try the Sky Q restart procedures as described here;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...

[lettice]

If for your Sky Q mini that does not solve the issue, you can order a replacement on the link within that article.

[oldfella]

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@david+georgr+spen wrote:
My SkyQ mini box is sticking on Sky Q presentation and won't let me do anything.tried disconnecting everything and rebooting still stuck???

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Hi @david+georgr+spen 

Reset your Q box remote by pressing  and holding 7 & 9 together on the remote until it’s led flashes four times. 
This will set it to infrared which will work all Q boxes.   However the remote must be pointed directly at the Q box.

Switch your Q box back on and you then you should be able to get past the setup issues.

Once you get the Q box working make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- paIr