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Discussion topic: Mini box lost connection to main box

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This message was authored by cheese26 This message was authored by: cheese26

Mini box lost connection to main box

I have one mini box connected to the main box using TP Link Powerline.  I'm also on Sky Broadband.  Everything works perfectly!

I have just replaced the TP Links for newer versions and my mini box worked initially, but now says it's lost connection.  How do I restore the connection?

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This message was authored by stereohaven This message was authored by: stereohaven

Re: Mini box lost connection to main box

Posted by a Superuser, not a Sky employee. Find out more

@cheese26 

 

Have you checked in the mini box settings to see if the Wifi has turned back on?

 

When I used powerline I had to always go in and turn Wifi off on the mini to force it to use the wired connection, which it does have a habit of resetting and defaulting back to Wifi.

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LG OLED | Sky Q | Sky Q Mini | Apple TV 4K | SONOS Beam 2 | Sky Mobile | Voxi Mobile | BT Smart Hub 2 | BT Halo 3+
cheese26
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This message was authored by cheese26 This message was authored by: cheese26

Re: Mini box lost connection to main box

Must admit, it's worked for so long without issue I've no clue about the Wi-Fi.

do I need to go into the hidden menu to check this?  How do I switch it off?

This message was authored by stereohaven This message was authored by: stereohaven

Re: Mini box lost connection to main box

Posted by a Superuser, not a Sky employee. Find out more

@cheese26 Yes, you can switch wifi off in the hidden installer menu, but you might just want to try resetting the network connection on the mini first.

 

Go to Settings > Status > Network Connection > Network Setup > Reset and hit the reset button, making sure the ethernet cable to the powerline is plugged in.

 

Make a cup of tea and just leave it to find it's way for a while.

 

If it still doesn't pick up the ethernet connection then you might want to go into the installer menu and turn off the Wifi completely before forcing another network reset.

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LG OLED | Sky Q | Sky Q Mini | Apple TV 4K | SONOS Beam 2 | Sky Mobile | Voxi Mobile | BT Smart Hub 2 | BT Halo 3+
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