Moving to new Broadband provider with Sky Q

[KVet79]

Sorry if this has been asked before. I'm getting to the end of my tether with Sky Broadband, constant dropouts, slow speeds and Mini boxes disconnecting. I have an engineer visit on Friday but, if they cant fix it, I'm going to leave but keep Sky Q short term. 

My question is, if I move to, say, EE broadband, will I lose any funtionality or benefits by not being with Sky? Do Mini boxes still work as they are supposed to?

[nigea99]

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@KVet79 wrote:

Sorry if this has been asked before. I'm getting to the end of my tether with Sky Broadband, constant dropouts, slow speeds and Mini boxes disconnecting. I have an engineer visit on Friday but, if they cant fix it, I'm going to leave but keep Sky Q short term. 

My question is, if I move to, say, EE broadband, will I lose any funtionality or benefits by not being with Sky? Do Mini boxes still work as they are supposed to?

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hi @KVet79 

Yes the SKY Q mini boxes still have the same functionality

the key difference is that the mini box(es) will not use your Home wifi when it is another provider but instead use a wifi signal generated by the main box. (So this move is unlikely to help this)

Depending on location of the boxes this can lead to more connection problems - although an alternative is to connect them via ethernet (or Powerline adapters)   

BTW I am with EE (previously BT) and no problems with my mini -(my main is connected to the router via ethernet as my prveious SKY HD box)

[oldfella]

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@KVet79 wrote:

...................... Do Mini boxes still work as they are supposed to?

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Hi @KVet79 

Main difference with Sky Broadband and third party is , If usingWiFi then the main Q box  can only connect to the 2.4 Ghz band. (With Sky Broadband it will use the 5Ghz)

Also minis and main Q box no longer automatically become WiFi hotspots for connecting other devices.  Hotspots can be set up but most do not find it very successful.

[bemak187]

@KVet79Are you sure that it is an issue with sky bb or the sky router rather than a line/connection issue.  If it is a line issue and you move to EE you could have the same issues.

[KVet79]

Thanks for all the replies.

I don't think it's a line issue. I'm getting the orange Talk light fail regularly. Sipped to my router is about 450, but I'm only getting 10-20 regularly on WiFi. Mini boxes don't connect so I cant see it being a problem with the line. 

I've never understood PowerLine previously, might look into it.