Moving house

[Chelblue]

I am moving house and purchased new OLED TVs. I already have some issues with my Sky Q boxes but will they work with the new tvs. Also if I want new equipment how do I request. I have an engineer booked in on the day we but I doubt if he will be carrying new Sky Q goes. Anyone have answers please 

[oldfella]

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@Chelblue wrote:

I am moving house and purchased new OLED TVs. I already have some issues with my Sky Q boxes but will they work with the new tvs. Also if I want new equipment how do I request. I have an engineer booked in on the day we but I doubt if he will be carrying new Sky Q goes. Anyone have answers please 

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Hi @Chelblue 

Afraid no Q boxes are likely to be new as it's doubtful that new stock is being produced due to the number already in existence.

If there are specific issues with your existing boxes that you can demonstrate to the engineer then he could replace any if faulty.

Bear in mind that if this relates to the main Q box then you will all existing recordings if it is relaced.

Any buy and keep content from Sky store can be reloaded to a replacement Q box.

[Chelblue]

Thanks but will the sky q work with oled tv

[MightyQuinn]

Hi @Chelblue   Sky Q works with all modern TVs. Very doubtful that you will get any new boxes, they will set up your existing boxes.

[MightyQuinn]

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@Chelblue wrote:

Thanks but will the sky q work with oled tv

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Hi @Chelblue   Of course they will, what makes you think they will not?

[Chelblue]

I heard that not all older sky q boxes work with oled 

[MightyQuinn]

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@Chelblue wrote:

I heard that not all older sky q boxes work with oled 

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Hi @Chelblue  Where did you hear that piece of misinformation?  There is no such thing as older Sky Q boxes, they are all old! In fact OLED is now considered as old technology.  Sony's top of the range TVs are now mini-LED replacing OLED.

[oldfella]

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@Chelblue wrote:

I heard that not all older sky q boxes work with oled 

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Hi @Chelblue 

All Q boxes will work with any modern TV.

However you may be referring to UHD and also UHD/HDR capabilities.

See the following link for Q box versions.

https://www.sky.com/help/articles/sky-software-updates

[MightyQuinn]

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@oldfella wrote:

may be referring to UHD and also UHD/HDR capabilities.

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I suspected that as well ...