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Discussion topic: Moving house in 1 weeks time

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This message was authored by Kev124 This message was authored by: Kev124

Moving house in 1 weeks time

Need to cancel skyQ with only a week to go for house move but haven't got a official moving date but definitely going ahead

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This message was authored by Ellie_TV This message was authored by: Ellie_TV

Re: Moving house in 1 weeks time


@Kev124 wrote:

Need to cancel skyQ with only a week to go for house move but haven't got a official moving date but definitely going ahead


You better ring Sky then. If you're still in contract and you are cancelling rather than transferring to your new address then you may be liable for early termination charges. They usually need at least 31 days notice of a house move. 

This message was authored by cuke This message was authored by: cuke

Re: Moving house in 1 weeks time


@Kev124 wrote:

Need to cancel skyQ with only a week to go for house move but haven't got a official moving date but definitely going ahead


Unfortunately you will need to contact Sky directly to discuss a cancellation and if it will cost you.

https://www.sky.com/help/articles/contacting-sky

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Moving house in 1 weeks time

Posted by a Superuser, not a Sky employee. Find out more

@Kev124 
To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

As you are cancelling Sky Q, return packaging will be sent out near the end of your notice period to your current address. Obtain proof of posting and keep it safe and indefinitely.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Moving house in 1 weeks time

Posted by a Superuser, not a Sky employee. Find out more

@Kev124 

 

Take all the Sky hardware apart from dish and dish cable with you.  You'll either need it at the new address or will have to return it to Sky.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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