Discussion topic: Moving house in 1 weeks time
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Message posted on 12 Dec 2024 10:50 AM
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Moving house in 1 weeks time
Need to cancel skyQ with only a week to go for house move but haven't got a official moving date but definitely going ahead
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Message posted on 12 Dec 2024 10:54 AM
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Re: Moving house in 1 weeks time
@Kev124 wrote:Need to cancel skyQ with only a week to go for house move but haven't got a official moving date but definitely going ahead
You better ring Sky then. If you're still in contract and you are cancelling rather than transferring to your new address then you may be liable for early termination charges. They usually need at least 31 days notice of a house move.
Message posted on 12 Dec 2024 10:56 AM
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Re: Moving house in 1 weeks time
@Kev124 wrote:Need to cancel skyQ with only a week to go for house move but haven't got a official moving date but definitely going ahead
Unfortunately you will need to contact Sky directly to discuss a cancellation and if it will cost you.
Message posted on 12 Dec 2024 11:18 AM
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Re: Moving house in 1 weeks time
@Kev124
To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.
As you are cancelling Sky Q, return packaging will be sent out near the end of your notice period to your current address. Obtain proof of posting and keep it safe and indefinitely.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 12 Dec 2024 06:09 PM
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Re: Moving house in 1 weeks time
Take all the Sky hardware apart from dish and dish cable with you. You'll either need it at the new address or will have to return it to Sky.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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