Discussion topic: Moving house - confusing sockets!
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Message posted on 27 Aug 2023 06:38 AM
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Moving house - confusing sockets!
Hello hoping someone may be able to help me!
I am moving house and after much googling I now know I have the following two sockets on the wall, and I'm confused as to how to connect to the tv/Sky Q box:
1) single coaxial socket
2) double f-type coaxial socket (I think)
There are no cables at the new place and I cannot disconnect them from my current home as they are fed through the wall. Do I just need to buy new cables and if so could someone please advise what I should buy and how I use these sockets?! They are also not located right next to each other, but within a metre or so.
Many thanks in advance!
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All Replies
Message posted on 27 Aug 2023 06:48 AM
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Re: Moving house - confusing sockets!
You need to book a Home Move through Sky
https://www.sky.com/help/articles/home-move-start
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 27 Aug 2023 07:07 AM
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Re: Moving house - confusing sockets!
Thanks for replying 😊 I have already informed Sky of the move and have an engineer booked to come out in a week or so, but they'd mentioned to go ahead and try to plug it all in beforehand, and if it works I wouldn't need the engineer.
Message posted on 27 Aug 2023 08:13 AM
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Re: Moving house - confusing sockets!
@Fiona86 wrote:Thanks for replying 😊 I have already informed Sky of the move and have an engineer booked to come out in a week or so, but they'd mentioned to go ahead and try to plug it all in beforehand, and if it works I wouldn't need the engineer.
It will only work if the existing system was skyQ and not HD
but almost certain the double F-type is the sky feed and the other one is the terrestrial aerial. You can buy twin coax with f-plugs attached. Be careful, they have delicate centre pins that are easily bent.
Message posted on 27 Aug 2023 08:22 AM
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Re: Moving house - confusing sockets!
Message posted on 27 Aug 2023 09:26 AM - last edited: 27 Aug 2023 09:29 AM
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Re: Moving house - confusing sockets!
Is the property a new build ?
Does it have a dish or do you know if it is fed from a communal feed.
If it does not have a dish and not fed from a communal system then there is a possibility that it is wired ready for a dish but you will need to find out where the cable is at the end for the dish - sometimes builders leave these in lofts that the engineers may not access.
It is best to find out what you can before an engineer arrives
If it is fed by a communal system then your box will need to have a setting changed. - which we can advise on if you need to do this.
If there is neither a dish nor fed by a communal system then it is pointless getting leads before an engineer arrives
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