Moving home issue

[Jonc83]

I'm trying to arrange moving to a new property but the online message keeps saying I need to be the primary account holder, which I am. Not sure what to do next. 

[oldfella]

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@Jonc83 wrote:

I'm trying to arrange moving to a new property but the online message keeps saying I need to be the primary account holder, which I am. Not sure what to do next. 

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Ask the primary Account holder @Jonc83 

Sky are not going to transfer you account if you are not the primary account holder.

[oj01]

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@oldfella wrote:

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@Jonc83 wrote:

I'm trying to arrange moving to a new property but the online message keeps saying I need to be the primary account holder, which I am. Not sure what to do next. 

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Ask the primary Account holder @Jonc83 

Sky are not going to transfer you account if you are not the primary account holder.

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@oldfella OP states they are the primary account holder 

[oldfella]

Yes sorry @oj01 

@Jonc83 

Completely misread the post