Moving home checking availability does not work

[Andy_Penny]

I am moving home and when I enter the postcode, the "checking availability" page just scrolls and scrolls and scrolls... I have tried on both sky.com and the phone app, but get the same result - I left it running for an hour, but still nothing. I want to speak to a real person, but cannot find a phone number for Sky anywhere - I do not have sky mobile or talk and the "need more help" option seems to have been removed. Thanks.

[PandJ2020]

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@Andy_Penny wrote:

 the "need more help" option seems to have been removed

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Works for me here: https://www.sky.com/help/home

[smo2]

@Andy_Penny did you get anywhere with this?

Same situation for me with the Sky website stuck on "Checking availability" for a recently built property (was that your situation).

[watto1221]

same for me on a new build property

[TimmyBGood]

@smo2 @watto1221 

For Sky to offer service the address needs to have been on the Royal Mail PAF database long enough for it to have been picked up by the Sky sales database.

Also note that on some new build sites, Sky and other Openreach ISPs are effectively blocked by the developer having an exclusive deal with an altnet ISP.

[Andy_Penny]

Turns out the entire estate (300+houses) is tied to FibreNest who hold a monopoly. Doesn't seem right or fair!