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This discussion topic has been answered Discussion topic: Can’t download - asked to upgrade

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Message posted on ‎19 Mar 2025 10:37 PM

Can’t download - asked to upgrade

Recently I can no longer download anything when I search for a show - even when that channel is in my subscription.  It says I have to upgrade my package - but my package hasn't changed and I have always been able to donit

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This message was authored by: Daniel0210 Answer

Message posted on ‎20 Mar 2025 05:36 AM

Re: Can’t download - asked to upgrade

Posted by a Superuser, not a Sky employee. Find out more

@Sara110 

Do you have the HD add on? If not please try changing the default download preference from HD to SD in

Main Menu > Settings > Setup > Preferences 

 

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more:

https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎20 Mar 2025 05:36 AM

Re: Can’t download - asked to upgrade

Posted by a Superuser, not a Sky employee. Find out more

@Sara110 

Do you have the HD add on? If not please try changing the default download preference from HD to SD in

Main Menu > Settings > Setup > Preferences 

 

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more:

https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Sara110

Message posted on ‎20 Mar 2025 08:28 AM

Re: Can’t download - asked to upgrade

That worked!  Thank you very much

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