Swapping TVs

[Woody33]

I have swapped Samsung TVs between rooms. I cannot control the sound/on-off with one of the Sky Q remotes. I have tried re pairing but the setup returns "can't find your TV". The TV worked perfectly with the other mini box. 

I have tried selecting Vetel and Other brand but none of these options work. I have also tried power failing everything.

Any ideas please?

[oldfella]

---

@Woody33 wrote:

I have swapped Samsung TVs between rooms. I cannot control the sound/on-off with one of the Sky Q remotes. I have tried re pairing but the setup returns "can't find your TV". The TV worked perfectly with the other mini box. 

I have tried selecting Vetel and Other brand but none of these options work. I have also tried power failing everything.

Any ideas please?

---

Hi @Woody33 

Samsung TV should not be a problem for pairing.

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[Woody33 · Accepted solution]

Thanks for your advice oldfella.

Found the issue.

My Samsung soundbar was blocking the signal to the TV!

Put the soundbar on the floor and I was then able to pair the remote.

I may have to experiment with the position of the soundbar (or maybe just ditch it).

[PeteRG41]

---

@Woody33 wrote:

Thanks for your advice oldfella.

Found the issue.

My Samsung soundbar was blocking the signal to the TV!

Put the soundbar on the floor and I was then able to pair the remote.

I may have to experiment with the position of the soundbar (or maybe just ditch it).

---

I have the same kind of problem with my LG TV (the soundbar is blocking the IR signal from the remote.  I solved this by pointing the remote at the ceiling and letting the signal bounce down to the TV.