Moving existing Netflix account to Sky

[KarenS73]

Hi,

I logged into Netflix on Sky using my existing Netflix details months ago. I expected that this will then notify Netflix and they will cease billing and that my profiles will transfer over. I noticed in my bank statement that Netflix have continued to bill me.

What do I need to do? I dont want to lose my netflix profile nor do I want to be billed for a service that I get through Sky

[lettice]

You need to activate Netflix on your Sky Q box.

Follow the advice here;

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

[KarenS73]

Thank you but already done that months ago. We've been watching Netflix through Sky for months

[Invisiblename]

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@KarenS73 wrote:

Thank you but already done that months ago. We've been watching Netflix through Sky for months

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Maybe have a chat with Netflix?

https://help.netflix.com/en