I left Sk6 because of movies constantly buffering. When I came back I opted for 500 mbps download speed so I should not encounter the same problem. However for the past couple of weeks I have not been able to watch a movie without it buffering sometimes for a good few minutes. Sick of it. Router looks fine, I always suspected I had issues with the Sky Q top box as I always needed ethernet cable to connect it after it reset.
Is this on apps like Netflix/Disney+ etc? The Sky Cinema channels are delievered over satellite, and On Demand movies from Sky are downloaded rather than streamed so don't buffer.
Yeh, we have realised this. It is Disney+ that seems to be buffering a lot. We have been trying a few sky movies tonight with no apparent issue, it only happened on Disney. The router is testing good with 503 download speeds so I thought this would allow better streaming.
Posted by a Superuser, not a Sky employee. Find out more
If you have not tried already.
Resatart you main Sky Q boxes:
Press Standby on your Sky Q remote, then switch off or unplug at the mains and wait for the lights on your Sky Q box to turn off.
Plug in and switch your Sky Q box back on at the mains.
Wait for the on-screen instructions to disappear then press Home on your Sky Q remote.
Refresh your apps:
Press Home on your Sky Q remote, then highlight Settings
Press 0,0,1 and Select to access the Installer menu
Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing. The refresh can take 24 hours to complete.
Also, try a restart of your broadband router.
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer). Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan + My good journey to Sky Stream from Sky Q. Click here to read
