Movies buffering.

[Stu315]

I left Sk6 because of movies constantly buffering. When I came back I opted for 500 mbps download speed so I should not encounter the same problem. However for the past couple of weeks I have not been able to watch a movie without it buffering sometimes for a good few minutes. Sick of it. Router looks fine, I always suspected I had issues with the Sky Q top box as I always needed ethernet cable to connect it after it reset.

[xenon81]

Is this on apps like Netflix/Disney+ etc? The Sky Cinema channels are delievered over satellite, and On Demand movies from Sky are downloaded rather than streamed so don't buffer. 

[Stu315 · Accepted solution]

Yeh, we have realised this. It is Disney+ that seems to be buffering a lot. We have been trying a few sky movies tonight with no apparent issue, it only happened on Disney. The router is testing good with 503 download speeds so I thought this would allow better streaming.

[lettice]

If you have not tried already.

Resatart you main Sky Q boxes:

1. Press Standby on your Sky Q remote, then switch off or unplug at the mains and wait for the lights on your Sky Q box to turn off.
2. Plug in and switch your Sky Q box back on at the mains.
3. Wait for the on-screen instructions to disappear then press Home on your Sky Q remote.

Refresh your apps:

1. Press Home on your Sky Q remote, then highlight Settings
2. Press 0,0,1 and Select to access the Installer menu
3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing. 
   The refresh can take 24 hours to complete.

Also, try a restart of your broadband router.