Moved house and I had been sharing my son’s Netflix. Unable to log out of sons.

[Lindy]

Moved house and want to access my own subscription to Netflix. Which I'm paying for as a package through sky. 
I was previously sharing with my son and we don't seem able to log out of his subscription so that I can use my own? 
we have tried all the advice. I have a bang and olufson tv . Not a smart tv. 
all my other apps work ok. 

[nigea99]

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@Lindy wrote:

Moved house and want to access my own subscription to Netflix. Which I'm paying for as a package through sky. 
I was previously sharing with my son and we don't seem able to log out of his subscription so that I can use my own? 
we have tried all the advice. I have a bang and olufson tv . Not a smart tv. 
all my other apps work ok. 

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hi @Lindy 

If on SKY Q then 

Tab left to activate the Side menu , then scroll down to line at the bottom that Starts with Notifications & tab right to "Get Help"  & select - you should now get a menu list with "Sign Out" at the Bottom