07 Sep 2024 06:37 PM
Sky Q mini working until I changed resolution on Samsung tv now mode not supported showing on screen and now sky not working and won't allow me to press home button
07 Sep 2024 06:47 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Kat51 Try changing the resolution to 1080i by keying in the sequence Home 1 0 8 0 Home. If the remote is not working then reset it by holding down 7 & 9 until you see 4 flashes. It will be in IR mode so make sure the box is not hidden from the remote.
07 Sep 2024 06:47 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Kat51 Try changing the resolution to 1080i by keying in the sequence Home 1 0 8 0 Home. If the remote is not working then reset it by holding down 7 & 9 until you see 4 flashes. It will be in IR mode so make sure the box is not hidden from the remote.
07 Sep 2024 06:48 PM
Posted by a Superuser, not a Sky employee. Find out more
@Kat51 wrote:Sky Q mini working until I changed resolution on Samsung tv now mode not supported showing on screen and now sky not working and won't allow me to press home button
I'm not sure I quite understand why you wouldn't just use the TV remote to change the resolution back?
Pressing Home, 1080, Home on the Sky remote will revert a Sky Q box to 1080p.
07 Sep 2024 07:39 PM
Posted by a Superuser, not a Sky employee. Find out more
@stereohaven wrote:
@Kat51 wrote:Sky Q mini working until I changed resolution on Samsung tv now mode not supported showing on screen and now sky not working and won't allow me to press home button
I'm not sure I quite understand why you wouldn't just use the TV remote to change the resolution back?
Pressing Home, 1080, Home on the Sky remote will revert a Sky Q box to 1080p.
They didn't change the resolution on the TV, but on the sky box.
Not sure what res it's possible to set a mini to which a modern TV can't handle though.
07 Sep 2024 07:41 PM
Because screen black with mode not supported and not allowing sky screen on tv so unable to press Home Screen remote is working as allows me to turn sky box on stand by
07 Sep 2024 07:43 PM
Yes changed resolution on sky remote/box now screen black and no sky available
07 Sep 2024 07:48 PM
Thankyou so much I can cancel my engineer now the lady on phone didn't give me this advise
07 Sep 2024 07:48 PM
Posted by a Superuser, not a Sky employee. Find out more
@Kat51 wrote:Yes changed resolution on sky remote/box now screen black and no sky available
did you do the "home 1080 home" thing recommended above?
07 Sep 2024 07:53 PM
Thank you so much problem solved now I can cancel my engineer now lady on phone didn't have this advise
any idea how I change colour on tv guide used to be blue background but now black ?
07 Sep 2024 07:54 PM
Yes 👍
07 Sep 2024 07:55 PM
Posted by a Superuser, not a Sky employee. Find out moreyou've turned on the accessibility high contrast option.
07 Sep 2024 07:56 PM
Thankyou for solving another problem lol
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