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This message was authored by: Michael31

Missing sky store films

Just had a new skyQ box delivered to to original box being faulty. Understand d that all recordings have been. Lost but two films. Gladiator 11 and equaliser 3 have also been lost. Any chance you get them back?

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This message was authored by: Laing1 Answer

Re: Missing sky store films

Posted by a Superuser, not a Sky employee. Find out more

@Michael31 wrote:
Just had a new skyQ box delivered to to original box being faulty. Understand d that all recordings have been. Lost but two films. Gladiator 11 and equaliser 3 have also been lost. Any chance you get them back?

@Michael31 If they were films you purchased if you cannot find them under purchases you should be able to download them again from going to the Sky Store and logging in 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

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This message was authored by: MightyQuinn

Re: Missing sky store films

Posted by a Superuser, not a Sky employee. Find out more

Hi @Michael31   Look under purchased.

This message was authored by: Laing1 Answer

Re: Missing sky store films

Posted by a Superuser, not a Sky employee. Find out more

@Michael31 wrote:
Just had a new skyQ box delivered to to original box being faulty. Understand d that all recordings have been. Lost but two films. Gladiator 11 and equaliser 3 have also been lost. Any chance you get them back?

@Michael31 If they were films you purchased if you cannot find them under purchases you should be able to download them again from going to the Sky Store and logging in 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

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