This discussion topic has been answered Discussion topic: Missing sky store films
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Message posted on 23 Feb 2026 04:22 PM
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Message posted on 23 Feb 2026 05:23 PM
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@Michael31 wrote:
Just had a new skyQ box delivered to to original box being faulty. Understand d that all recordings have been. Lost but two films. Gladiator 11 and equaliser 3 have also been lost. Any chance you get them back?
@Michael31 If they were films you purchased if you cannot find them under purchases you should be able to download them again from going to the Sky Store and logging in
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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Message posted on 23 Feb 2026 05:13 PM
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Re: Missing sky store films
Hi @Michael31 Look under purchased.
Message posted on 23 Feb 2026 05:23 PM
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@Michael31 wrote:
Just had a new skyQ box delivered to to original box being faulty. Understand d that all recordings have been. Lost but two films. Gladiator 11 and equaliser 3 have also been lost. Any chance you get them back?
@Michael31 If they were films you purchased if you cannot find them under purchases you should be able to download them again from going to the Sky Store and logging in
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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- Mark Topic as New
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