Sky Q
2

Discussion topic: Missing channels on Sky Q

Reply
Answered - Go to Answer
AW15
What's this?
This message was authored by AW15 This message was authored by: AW15

Missing channels on Sky Q

‎06 Nov 2023 07:49 PM

For the past few days a number of channels have been unavailable via Sky Q these include channel 4 HD , commedy central HD, BBC 3 & BBC 4. The error message reports a problem with satellite signal. I have tried different resets but em with no improvement. Any advice most welcome please. 

Report post
Post 1 of 3
1,683 Views
Reply
0 Likes
View answer in the context of this discussion

Best Answers
Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Missing channels on Sky Q

‎06 Nov 2023 07:57 PM

Posted by a Superuser, not a Sky employee. Find out more

@AW15 
If it displays no satellite signal take a look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. Just to make you aware, if you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

View this Answer within the discussion

Report post
Post 2 of 3
1,680 Views
Reply
0 Likes

Did this answer not help you?

Reply

All Replies

Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Missing channels on Sky Q

‎06 Nov 2023 07:57 PM

Posted by a Superuser, not a Sky employee. Find out more

@AW15 
If it displays no satellite signal take a look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. Just to make you aware, if you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 2 of 3
1,681 Views
Reply
0 Likes

Did this answer not help you?

AW15
What's this?
Topic Author
This message was authored by AW15 This message was authored by: AW15

Re: Missing channels on Sky Q

‎06 Nov 2023 08:11 PM

Thank you. Engineer to be booked. 

Report post
Post 3 of 3
1,669 Views
Reply
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion