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Discussion topic: Mini box

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This message was authored by Gazz1984 This message was authored by: Gazz1984

Mini box

If I am watching the mini Q box in the bedroom if the main Sky Q box gets turned on the mini box stops working and the screen goes blue.

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This message was authored by oldfella This message was authored by: oldfella

Re: Mini box

Posted by a Superuser, not a Sky employee. Find out more

@Gazz1984 wrote:

If I am watching the mini Q box in the bedroom if the main Sky Q box gets turned on the mini box stops working and the screen goes blue.


Hi @Gazz1984 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not work correctly try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

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