Unable to view recordings or downloads on Sky

[SS1709]

Error message - technical error.

tried to reboot router

tried switching box and router off

Saying internet connection fine

[Addie15]

Hi there,  @SS1709. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147