Hi @ChristineW6681 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, do the same with any Mini boxes?
If you are still having connection problems, you may need a SKY booster situated between your main SKYQ box and the M|ini box, the booster is provided free from SKY and will usually need an engineer visit to set up, you will need to call SKY and talk to an advisor to arrange.
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I used to have superpowers… But a therapist took them away.
