Multi room box not connecting to the main QBox,

[Brimar56]

The multi-room box is not working I get the Hello screen but nothing else. I have rebooted the Main QBox and in settings, it says multi-room box connected. The same thing happens when I reboot the mini box.

I have tried with a different TV but the same happens.

I think that the box has a fault how do I get a new box?

[Dazzasky]

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@Brimar56 wrote:

The multi-room box is not working I get the Hello screen but nothing else. I have rebooted the Main QBox and in settings, it says multi-room box connected. The same thing happens when I reboot the mini box.

I have tried with a different TV but the same happens.

I think that the box has a fault how do I get a new box?

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I have escalated your post to Sky, keep an eye out for a chat bubble from Sky @Brimar56 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Brimar56.

[Tom-W19]

Hi Brimar56

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.