Mini box will not scroll from main screen

[Terry1958]

Mini box main screen is frozen cannot scroll down or chose a Channel. When remote push the tv blinks and stays on the same screen .

caanot get out of this picture, have tried turning off and on, and reset button. May be broken as it is many years old.

[Chodley]

Remote probably needs re-pairing

[oldfella]

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@Terry1958 wrote:

Mini box main screen is frozen cannot scroll down or chose a Channel. When remote push the tv blinks and stays on the same screen .

caanot get out of this picture, have tried turning off and on, and reset button. May be broken as it is many years old.

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Hi @Terry1958 

Reset your Q box remote by pressing  and holding 7 & 9 together on the remote until it’s led flashes four times. 
This will set it to infrared which will work all Q boxes.   However the remote must be pointed directly at the Q box.

Switch your Q box back on and you then you should be able to get past frozen screen  issues.

Once you get the Q box working make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.