Mini box pauses and drops sound

[michael+167]

Mini box pauses and freezes and sound drops or loses connection quite regular 

[Laing1]

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@michael+167 wrote:

Mini box pauses and freezes and sound drops or loses connection quite regular 

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@michael+167 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini box

[michael+167]

Yes I have done that a few times this is a ongoing fault I have had minibox hardwired to router still the same fault

[oldfella]

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@michael+167 wrote:

Yes I have done that a few times this is a ongoing fault I have had minibox hardwired to router still the same fault

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Hi @michael+167 

Are you on Sky Broadband?

[michael+167]

Yes 64mb fibre

[oldfella]

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@michael+167 wrote:

Yes 64mb fibre

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Hi @michael+167 

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[michael+167]

Yes I have tried that 1 before done forced software updates everything I have read on these forums and google

[oldfella]

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@michael+167 wrote:

Yes I have tried that 1 before done forced software updates everything I have read on these forums and google

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Hi @michael+167 

No point in forcing updates if already on latest software.

Did you also try a reset Settings on the mini box after the reset settings on the main Q box?

is this a new issue with you mini or are you a new customer?

[michael+167]

I have had a minibox for years with no problems but got 2 more about 2 months ago I have switched the 2 of them between 2 rooms but just get the same problem

[oldfella]

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@michael+167 wrote:

I have had a minibox for years with no problems but got 2 more about 2 months ago I have switched the 2 of them between 2 rooms but just get the same problem

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Hi @michael+167 

Is the problem mini in its  existing room or a new room when you added the minis?

[michael+167]

I changed rooms the main box was in the room the mini is in now and I moved the main box into the room the mini was

[oldfella]

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@michael+167 wrote:

I changed rooms the main box was in the room the mini is in now and I moved the main box into the room the mini was

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What did yo do with th 2 satellite cables?

[michael+167]

I ran a new twin cable Into the room with main box in now

[oldfella]

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@michael+167 wrote:

I ran a new twin cable Into the room with main box in now

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hi @michael+167 
Ok understood the swapping over (mini and Main Q).

Did this make the main Q box further away from the Sky Router? (Or is it on Ethernet?)

[michael+167]

Yes its further away from router