Mini box not working

[Anthie+k]

The mini box gives me 4 steps to reconnect when I've completed all 4 steps it says that my WiFi isn't on which it is then it tries to connect to WiFi but starts from the beginning of the 4 steps 

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can  re-escalate this for you. Thanks.