Sky Q mini box keeps freezing,

[nikkiross]

Sky Q mini box had all of a sudden started freezing, we are hard wired and this didn't happen before, think the box may be faulty it is impossible to speak to soon sky, payyfof a service that is not working 

[Addie15]

Hi there, nikkiross, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147