Mini box not connecting

[Mark+Skywalker]

Hello,  I have just upgraded my router and I can longer cone r my mini box.  I have followed the instructions on numerous occasions, sometimes it connects and works for a a time, but it always drops off eventually.

[Jeana769Hadley]

Hello!

If your mini box keeps dropping off after connecting to the new router, it’s likely a Wi‑Fi or settings issue. Try connecting it only to the 2.4 GHz band, restart both devices to refresh IPs, and check for firmware updates. Disabling features like Smart Connect or band steering can also stabilize the connection. 

[oldfella]

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@Mark+Skywalker wrote:

Hello,  I have just upgraded my router and I can longer cone r my mini box.  I have followed the instructions on numerous occasions, sometimes it connects and works for a a time, but it always drops off eventually.

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Hi @Mark+Skywalker 

Have you upgraded to the new Sky Max router?

[Mark+Skywalker]

Yes, I upgraded last weekend and ever since my mini box is struggling to connect.

[Laing1]

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@Mark+Skywalker wrote:

Yes, I upgraded last weekend and ever since my mini box is struggling to connect.

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@Mark+Skywalker If you have the new white Sky max router then you need to connect your mini boxes direct to your Sky Q main box using the WPS button if using wifi

[oldfella]

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@Mark+Skywalker wrote:

Yes, I upgraded last weekend and ever since my mini box is struggling to connect.

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Hi @Mark+Skywalker 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).
If you have the new Sky Max router then you need to connect the WPS to the main Q box.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.  You cannot use the new Max router WiFi pods to connect minis.