Mini box keeps freezing

[Sophielegs]

Hi there i have had sky q ever since it started so my mini boxes are old i suppose.  But i have one of them every day it seems to freeze at some point and only way to get it going again is to pull plug out and let it re connect.  Do i need to get it replaced please why is it only this mini doing it i have 4 altogether.  Any advice please be helpful

[oldfella]

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@Sophielegs wrote:

Hi there i have had sky q ever since it started so my mini boxes are old i suppose.  But i have one of them every day it seems to freeze at some point and only way to get it going again is to pull plug out and let it re connect.  Do i need to get it replaced please why is it only this mini doing it i have 4 altogether.  Any advice please be helpful

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Hi @Sophielegs 

Is the problem mini on powerline ?

Seem to remember that they are all on Ethernet/powerline

[Sophielegs]

Hi Oldfella the  router is connected to a Devolo which connected to next Devolo plugged into the MAIN SKY Q box  then it connects to a mini in conservatory and somehow my mini in bedroom is wired I think  through originally being wired by sky.   When I pull it's plug out it usually soon re connects to main  sky box till next time.  Hope that helps 

[oldfella · Accepted solution]

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@Sophielegs wrote:

Hi Oldfella the  router is connected to a Devolo which connected to next Devolo plugged into the MAIN SKY Q box  then it connects to a mini in conservatory and somehow my mini in bedroom is wired I think  through originally being wired by sky.   When I pull it's plug out it usually soon re connects to main  sky box till next time.  Hope that helps 

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Hi @Sophielegs 

Only thing I can suggest is to carry out a Network reset on the problem mini with the Ethernet connected.

Network Reset found in mini box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects go immediately into the mini box hidden menu and turn off WiFi.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.

Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go immediately into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.