@R+Murdoch wrote:
I get this error on my mini box. Because I'm almost bedridden I only watch Sky from my mini box. Lately I've been getting this error message on most but not all channels. Rebooting the Sky Q box works but not for long. I've downloaded the system software, didn't help. I also did a reset on the mini box, fault still continues. I now only watch Sky on my iPad via the app.
My question is, if I do a full factory reset from the mini box will that effect the Q box too? I have so many recording that I don't want to lose.
hi @R+Murdoch
When you say rebooting the Q box do you mean the main box (the main & minis are both Q) ?
A reset on a mini is unlikely to change anything - the minis get all the content via the main box so it i smost likely the main box supplying the mini that is causing the problem
If you have rebooted the main box & it doesn't improve things, then it is worth trying a reset of it.
if you choose the 1st reset, you won't affect recordings
As you may have discovered to reset :
press Home
Scroll to Settings - but do not press enter/select at this point
Press 0 0 1 in sequence followed by the Enter/ select button
you should now get the engineer's menu
As mentioned Select Reset And Select the first Reset - Do Not select the 2nd & 3rd as those will loose any recordings you do have
Once you have reset your box you will need to re-pair your remote
To re-pair the remote press & hold 1 & 3 together & follow the on screen instructions - make sure it has line of sight of the box
You will, also, have to re-set up any favourites (these are set on each box so you may not be bothered on the main box, if you mainly only use the minis)
