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Discussion topic: Mini Box issue

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Avatar for Jason55
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This message was authored by: Jason55

Message posted on ‎29 Dec 2023 02:37 PM

Mini Box issue

Mini box says "You can't watch TV at the moment as there is a connectivity problem". Can only fix it by unplugging mini box and restarting then works fine..... until next day. Any ideas?

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Avatar for Laing1
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Superuser
This message was authored by: Laing1

Message posted on ‎29 Dec 2023 05:36 PM

Re: Mini Box issue

Posted by a Superuser, not a Sky employee. Find out more
@Jason55 wrote:

Mini box says "You can't watch TV at the moment as there is a connectivity problem". Can only fix it by unplugging mini box and restarting then works fine..... until next day. Any ideas?

@Jason55 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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