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Discussion topic: Can’t use home page or apps

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Avatar for Lucy86
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This message was authored by: Lucy86

Message posted on ‎29 Dec 2023 01:44 PM

Can’t use home page or apps

Hi, Iv just upgraded my sky tv and now on the Home Screen it's says 'to use this service you need to upgrade your subscription'

its letting me watch the new channels but I can access anything else apps etc

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Avatar for Laing1
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Superuser
This message was authored by: Laing1

Message posted on ‎29 Dec 2023 05:34 PM

Re: Can’t use home page or apps

Posted by a Superuser, not a Sky employee. Find out more
@Lucy86 wrote:

Hi, Iv just upgraded my sky tv and now on the Home Screen it's says 'to use this service you need to upgrade your subscription'

its letting me watch the new channels but I can access anything else apps etc

@Lucy86 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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