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Discussion topic: Message onscreen saying satellite fault

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This message was authored by: Jedhart1690

Message onscreen saying satellite fault

Picture distorted goes blank saying problem with satellite signal

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This message was authored by: PandJ2020

Re: Message onscreen saying satellite fault

Posted by a Superuser, not a Sky employee. Find out more

https://www.sky.com/help/articles/sky-tv-no-satellite-signal

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: Daniel0210

Re: Message onscreen saying satellite fault

Posted by a Superuser, not a Sky employee. Find out more

@Jedhart1690 
Firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. The link above may give you the opportunity to arrange an engineer to check the alignment of your dish.

If you are connected to a communal dish you’ll need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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