Message on screen

[Exasperated888]

upgraded to Sky Q in January this but since then have had a message popping up on the TV screen every 30 minutes or so saying we will lose all Sky channels in August. I phoned the number quoted and they changed my subscription to Sky Signature, but the message continues to appear.  How can I stop the message? Naturally, I don't want to spend the next 14 months hitting the back-out button on my remote every half an hour!

[MightyQuinn]

Hi @Exasperated888   Any chance of a screen shot? I have been following this community for 8 years and cannot remember anybody else mentioning this message.

[nigea99]

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@Exasperated888 wrote:

upgraded to Sky Q in January this but since then have had a message popping up on the TV screen every 30 minutes or so saying we will lose all Sky channels in August. I phoned the number quoted and they changed my subscription to Sky Signature, but the message continues to appear.  How can I stop the message? Naturally, I don't want to spend the next 14 months hitting the back-out button on my remote every half an hour!

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hi @Exasperated888 

Only customers with the old SD boxes should be getting these message so it seems that SKY's records haven't completely been updated to show you now have SKY Q

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Exasperated888.

[Lisa-P1987]

We are still looking to help you @Exasperated888 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks