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Discussion topic: Sky q problems

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This message was authored by: Sukhi123

Sky q problems

I need an engineer visit for my sky q tv. Get a message - no satellite signal

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This message was authored by: Daniel0210

Re: Sky Q problmes

Posted by a Superuser, not a Sky employee. Find out more

@Sukhi123 
A message displaying “no satellite signal” relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

If you are connected to a communal dish you’ll need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: MightyQuinn

Re: Sky q problems

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sukhi123   I would have a look at Sky TV no satellite signal | Sky Help | Sky.com | Sky Help | Sky.com

Please note, this is a public community forum and not Sky customer services. If you need to book an engineer then you need to contact Sky.

This message was authored by: Daniel0210

Re: Sky q problems

Posted by a Superuser, not a Sky employee. Find out more

@Sukhi123 

Your duplicate thread has been removed. You already have this one. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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