Message on screen not been broadcast

[Rosie1958]

No programmes currently being broadcast on this channel on every Sky channel.  Have reset and followed all normal technical instructions but still no channels. 

[Chodley]

Nothing about "no satellite signal"?

[Rosie1958]

No no message regarding signal.  Thanks 

[Chodley]

Never seen that message on a Q box. Do you get the sky menu & TV guide up ok?

[Rosie1958]

Yes tv guide etc there but when you go into channel you get the message on screen, 

[oldfella]

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@Rosie1958 wrote:

Yes tv guide etc there but when you go into channel you get the message on screen, 

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Assume you have tried a simple reboot @Rosie1958 

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Rosie1958]

Yes I have tried reboot.  I have now switched all boxes off and will leave for 5 min.  Thanks for your help,