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Discussion topic: Accessibility on sky q

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This message was authored by: Morris1234

Accessibility on sky q

My sky q box is stuck on the message accessibility on sky q and won't come off . Neither remote will work to skip or go to settings

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This message was authored by: nigea99

Re: Accessibility on sky q

Posted by a Superuser, not a Sky employee. Find out more

@Morris1234 wrote:

My sky q box is stuck on the message accessibility on sky q and won't come off . Neither remote will work to skip or go to settings


hi @Morris1234 

 

This message (or it's appearance after a reset) seems to have caused a bit of a quirk so try this:

Press & hold 4 & 6 on the remote to set to Infrared only (so must have line of sight of the box)

Hopefully you can then dismiss the message

Then try re-pairing in bluetooth mode with the box by pressing & holding 1 & 3 together

If this does not work try a full remote reset by pressing & holdng 7 & 9 until the red led above the SKY logo button flashes 4 times

Then try the 1&3 to re-pair & pair with the TV

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