Media wall

[Gowansey]

Hi, I've recently fitted a media wall and my main sky Q box is fitted on the wall behind my TV. The box is now in a constant standby state and won't switch on, I've tried everything that's been suggested and nothing has worked. Help!

[oldfella]

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@Gowansey wrote:

Hi, I've recently fitted a media wall and my main sky Q box is fitted on the wall behind my TV. The box is now in a constant standby state and won't switch on, I've tried everything that's been suggested and nothing has worked. Help!

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Hi @Gowansey 

Looks like your remote may not be paired to the box in Bluetooth mode.

However to completely re pair it,  it will need direct line of sight to the Q box infrared sensor

[TimmyBGood]

@Gowansey 

As you've unfortunately discovered, it's not really ideal to make such devices permanently inaccessible.

Per the comment by @oldfella, perhaps one thing to consider for the future is building in an IR extender.

 

As loaned hardware the Q box really needs to be removable anyway, as that's required for both replacement in the event of a fault and eventual return when the platform reaches end-of-life.

[Gowansey]

Thanks for the reply. The remote solution didn't work but my box simply will not boot up, constant loop of standby and the same message  over and over again

[oldfella]

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@Gowansey wrote:

Thanks for the reply. The remote solution didn't work but my box simply will not boot up, constant loop of standby and the same message  over and over again

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Hi @Gowansey 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.