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Discussion topic: Bailey boo

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This message was authored by Janjugg This message was authored by: Janjugg

Bailey boo

Please can someone help. I have very poor hearing and have bilateral aids. I wanted to try to get help with a new contract with sky so I went on the text one to talk. It was awful didn't seem interested and left me at 7pm saying they will be away from the desk for half hour and never heard again til the following day! So I tried to ring ( not too good on phone because of hearing) I couldn't understand the woman on the phone at all she was clearly not English and I struggled hearing what she was saying. I apologised but she just carried on and to be honest I ended up putting the phone down in tears of frustration. Where do I go from here?

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This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Bailey boo

Posted by a Superuser, not a Sky employee. Find out more

Hi @Janjugg 

 

Your post has been escalated to the Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Addie15 This message was authored by: Addie15

Re: Bailey boo

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Janjugg.

This message was authored by Laing1 This message was authored by: Laing1

Re: Bailey boo

Posted by a Superuser, not a Sky employee. Find out more

@Janjugg wrote:

Please can someone help. I have very poor hearing and have bilateral aids. I wanted to try to get help with a new contract with sky so I went on the text one to talk. It was awful didn't seem interested and left me at 7pm saying they will be away from the desk for half hour and never heard again til the following day! So I tried to ring ( not too good on phone because of hearing) I couldn't understand the woman on the phone at all she was clearly not English and I struggled hearing what she was saying. I apologised but she just carried on and to be honest I ended up putting the phone down in tears of frustration. Where do I go from here?


@Janjugg have you registered with the accessibility team see link below 

 

https://www.sky.com/help/articles/contacting-sky-accessibility


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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