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Discussion topic: Mark h

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This message was authored by: Mh41

Message posted on ‎25 Sep 2025 06:01 PM

Mark h

Anyone know why sky Q mini won't connect to internet?

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This message was authored by: Laing1

Message posted on ‎25 Sep 2025 06:28 PM

Re: Mark h

Posted by a Superuser, not a Sky employee. Find out more
@Mh41 wrote:

Anyone know why sky Q mini won't connect to internet?

@Mh41 who is your broadband provider and how are you trying to connect it


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: TimmyBGood

Message posted on ‎25 Sep 2025 06:29 PM

Re: Mark h

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@Mh41 

 

Because they don't: connection is to the main Q box.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on ‎25 Sep 2025 08:21 PM

Re: Mark h

Sky broadband , Wi-Fi connection, , sky are sending new mini box, we will see if that fixes it, thanks for replying all 😀

Mh41_0-1758828078950.png

 

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Message posted on ‎25 Sep 2025 08:25 PM

Re: Mark h

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@Mh41 wrote:

Sky broadband , Wi-Fi connection, , sky are sending new mini box, we will see if that fixes it, thanks for replying all 😀

 

Hi @Mh41 

If you are on Sky Broadband with the the new Max fibre router then yo still need to connect to the main Q box using WPS.

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