Major sky box problems

[George112]

I am still having major problems with my main sky box and mini boxes you have sent us a reconditioned sky box and we are still having major problems with it we have been with you from the beginning and feel we are getting fobbed off I’m am 85 years old and this is not good enough if this cannot be rectified we will have to cancel our contract

[Mark39]

@George112 welcome to this Community of customers. I'm afraid you're not directly contacting Sky here.

I'll move your post to the Sky Q forum, where other Community members will try to help.

[Daniel0210]

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@George112 wrote:

I am still having major problems with my main sky box and mini boxes

We are customers here so we have no idea what Sky Q problems you have. Can you tell us, and also let us know what you've already tried?

you have sent us a reconditioned sky box

All replacement boxes are likely to be reconditioned. There will be very few, if any, new boxes any more.

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[NickNewark]

@George112 Can you give us a little more detail of what's happening with the boxes. 

[S10TAF]

I too have woken up this morning to issues with my main Sky Q box and both of my Sky Q Mini boxes, all of which we're working perfectly last night before I went to bed.
I woke this morning and the upstairs Sky Q box was displaying No Satellite Signal. Switched it off at the wall, went through reboot and still same message. Went downstairs to kitchen Sky Q mini box and the same message displayed  - switched it off at the wall, same process, still not working.
I then went to main Sky Q box which was working but will not display Recordings  - just says Please Wait constantly.
Went through the suggested process, have tried both Sky Q Mini box Network connections, both are online and connected to Sky broadband.

Been onto the Sky website, went through all suggested steps and it has now said Order New Sky Q mini box?!
It is new. The issue is with the main Sky box.

Can anybody help? I've been on 2-3 forums this morning and there is a wave of issues across the country with Sky Q main boxes and them connecting with Sky Q Minis?

[TimmyBGood]

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@S10TAF wrote:

I've been on 2-3 forums this morning and there is a wave of issues across the country with Sky Q main boxes and them connecting with Sky Q Minis?

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Increased reporting of issues with main Q boxes isn't exactly unusual after a named storm.

The national problem with Mini boxes was three weeks ago.

[S10TAF]

Saw a post on another thread that Sky often update between 02.30 and 05.30.
Have done a hard drive reset and have lost all recordings but all 3 boxes are working fine.

Hope this helps others... delete your recordings!

[S10TAF]

Thanks Timmy - as a family we were sat indoors during and 3 weeks after the storms you mentioned.
This happened in the last 12 hours but by deleting all recordings on the main Sky Q box and restarting it, it now works fine and BOTH Sky Q mini boxes now connect and work perfectly.

[xenon81]

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@S10TAF wrote:

Saw a post on another thread that Sky often update between 02.30 and 05.30.
Have done a hard drive reset and have lost all recordings but all 3 boxes are working fine.

Hope this helps others... delete your recordings!

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Software updates are very rare and the latest was released in September/October last year, so that won't have caused your problem. If a full reset has solved the problem it sounds like it was down to a corrupt hard drive.