Main box turns off minibox

[Norfolkmeyers]

Please help - always had this problem. If I turn on main sky q box then mini box in my kitchen immediately loses connection - anyone know the answer to this problem? Thanks 

[Greenfingers001]

Hi there @Norfolkmeyers , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Chodley]

Are you turning it off at the mains? You can't do that.

[Tom-W19]

Hi @Norfolkmeyers 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.