Main Sky Q box keeps freezing

[Stuartroberts61]

What is picture quality like with EE. I'm coming to end of sky contract soon.

[WESTY54]

Engineer out on Thursday & will see what he says on disconnecting the hard wired / try WiFi only.

[Stuartroberts61]

Maybe worth trying pulling out cable to try before he gets there. Assume like me  before I went wireless it freezes almost daily. 

[WESTY54]

Yep, freezes and then box hard drive goes mad buzzing noise.  I will give that a go.

[Stuartroberts61]

Bet you a pound it works 😉

[JimYoung]

I'm on a Sky router and my Sky Q box is freezing several times a day 

[Stolly1]

My sky box keeps freezing having to re-boot, only had this problem since changing over to EE

does anyone know if irs better to hardwire box 

[POLLY56]

We are having the same problem, rebooting box 3 times a day. Connected only via WiFi and not on EE or sky broadband. We are with Lila connect on 1 gig fibre.

[Stuartroberts61]

I can only comment on my experience where when going from ethernet connection to WIFI for an EE router the problem has dissapeared.

[POLLY56]

Surely the WiFi or Ethernet shouldn't make any difference to the box freezing as still connected to satellite dish. 

[alspesh]

Same issue and resolution for me!

Had my Sky Q connected via Ethernet/Powerline to the BT Smart Hub Router for years with no issues.

However, as soon as the rebrand to EE made its way to the firmware on Router, the Sky Q remote became unresponsive to TV commands (Vol +/- and Power). Noticed it in early Jan this year.

I removed the Ethernet cable from Sky Q, rebooted the box, connected the Q via WiFi, reset the Remote Pairing to the Sky Q box and all worked again as hoped.

To further test, I plugged back the Ethernet cable with the WiFi as the connected network method. Shortly after, the TV control functions caused the Sky Q to seize up again.

Removed the Ethernet cable, rebooted Sky Q, un-and-paired the remote back up, and seems resolved.

I am going out on a limb and blaming Sky's hardware/firmware team for this, as I cannot workout why a network cable would cause TV commands to seize the Sky GUI.

[POLLY56]

Hi, mine has never been connected via ethernet always by wifi. We arent with EE or skybroadband. Rebooting it lasts for a day then it will freeze again. I think it is a software issue

[WESTY54]

Begrudgingly due to continued issues with the SKY Q box freezing , I have kicked out EE & signed up to SKY broadband .To be fair saved on ££.Connected by Ethernet & it's been over 3 weeks now & no issues whatsoever. 

So is it EE's Router simply not compatible with the SKY box noting I had 4 Sky Q Box exchanged by engineer ?