MINI Q BOX

[Lorraine1012]

Please can sky stop sending mail, regarding mini q box, as we have the main q box downstairs and I have mini q box in use upstairs.  They are both on contract and being paid for. The letters you send to us are requesting us to return the mini box, which we want to keep using.

Thank you 

Lorraine

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MODERATOR NOTE: Removed personal information.

[PandJ2020]

You're telling other customers here (on a public forum), not Sky.

Did you make any account changes recently?

[Laing1]

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@Lorraine1012 wrote:

Please can sky stop sending mail, regarding mini q box, as we have the main q box downstairs and I have mini q box in use upstairs.  They are both on contract and being paid for. The letters you send to us are requesting us to return the mini box, which we want to keep using.

Thank you 

Lorraine

(removed)

MODERATOR NOTE: Removed personal information.

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@Lorraine1012 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.