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Discussion topic: Help when frozen screen says no signal

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This message was authored by: DeeJam

Message posted on ‎21 Feb 2025 04:04 PM

Help when frozen screen says no signal

Can someone please help me   My tv screen says on No signal.   It is on correct setting when Iook to source.  Checked cables.  The help line is no good as it just takes.me to check connection and all is fine and that's where on line help stops.   I think there is a short number you can ring but I can't remember it.  Any other help number known where you speak to someone please. 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎21 Feb 2025 04:32 PM

Re: Help when frozen screen says no signal

Posted by a Superuser, not a Sky employee. Find out more

@DeeJam  Using your Sky remote after switching on your Q box try the buttons Home1080Home

 

Ths should reset the output of your Q box to 1080.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: DeeJam

Message posted on ‎21 Feb 2025 07:25 PM

Re: Help when frozen screen says no signal

Thank you. It has resolved but I will remember Home1080Home another time. 

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This message was authored by: Chodley

Message posted on ‎22 Feb 2025 10:12 AM

Re: Help when frozen screen says no signal

Posted by a Superuser, not a Sky employee. Find out more

The short number is 150 if you have a Sky phone contract.

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