Lost TV Channels following Switch to SkyQ

[TimmyBGood]

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@Swindonviewer wrote:

I should have added that the socket also has a "FM/DAB" port (which has nothing plugged into it) and another aerial socket, which has my VCR plugged into it.

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That's potentially significant: such sockets can contain hardware frequency filtering that the signal required by a Q box doesn't like but which are fine for Sky+/Sky+ HD and Freesat

[Swindonviewer]

Thanks. I'll see what the engineer says about that tomorrow. The other houses on this estate will have the same set up. My neighbours haven't mentioned a similar issue, although the Sky engineer mentioned that other houses a little further away that were built earlier had done. It seems odd that only some channels are affected (but I know nothing about fibre optic cable).

Thanks again everyone!

[TimmyBGood]

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@Swindonviewer wrote:

It seems odd that only some channels are affected (but I know nothing about fibre optic cable).

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If it's a frequency filter issue then that might well only affect some channels (and the IRS thing is a red herring ; )

Sky installers on conventional satellite systems routinely remove such filtered faceplates where possible.

[Godfrey]

Typical setup when provided with an optical communal distribution.

     Sky+HD / Freesat (Universal Legacy LNB format)         Sky+HD / Freesat (Universal Legacy LNB format)          

                      Sky Q receiver  (SCR format)                                                      Sky Q receiver  (SCR format)

NB  the signal from a Fibre IRS dSCR GTU will pass through a filtered wall plate with no problems, and the Sky Q receiver will be required to be configured to use SCR LNB format.

Godfrey.

[nigea99]

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@Godfrey wrote:

Typical setup when provided with an optical communal distribution.

     Sky+HD / Freesat (Universal Legacy LNB format)                             Sky Q receiver  (SCR format)

NB  the signal from a Fibre IRS dSCR GTU will pass through a filtered wall plate with no problems, and the Sky Q receiver will be required to be configured to use SCR LNB format.

Godfrey.

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Many thanks for posting here & it seems you have answered a question that was going through my mind regarding the filtered paltes  when set to SCR 🙂

[Swindonviewer · Accepted solution]

The OFNL engineer attended this morning. Tried various things without success but then replaced my 8-year old Quad GTU with the latest model, reset the settings on my TV set and that seems to have solved the problem. Now getting a signal to all of the 16 channels I lost after the SkyQ box was installed. Fingers crossed.

[nigea99]

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@Swindonviewer wrote:

The OFNL engineer attended this morning. Tried various things without success but then replaced my 8-year old Quad GTU with the latest model, reset the settings on my TV set and that seems to have solved the problem. Now getting a signal to all of the 16 channels I lost after the SkyQ box was installed. Fingers crossed.

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Hope that has sorted everything for you.