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Discussion topic: Loss of channels

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This message was authored by: Crisfitz

Loss of channels

I seem to have lost over 60 of my channels , I keep getting a no signal message or picture breaks up , have gone through all the trouble shooting and makes no difference
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This message was authored by: Daniel0210

Re: Loss of channels

Posted by a Superuser, not a Sky employee. Find out more

@Crisfitz wrote:
I keep getting a no signal message or picture breaks up 

@Crisfitz 
”No signal” tends to be a message from your TV. A “no satellite signal” message relates to your Sky box. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

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Sky customer since 2001
with:
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This message was authored by: Crisfitz

Re: Loss of channels

It is a no satellite signal message

This message was authored by: oldfella

Re: Loss of channels

Posted by a Superuser, not a Sky employee. Find out more

@Crisfitz wrote:

It is a no satellite signal message


Hi @Crisfitz 

Time to get a Sky Engineer to check your Dish and alignment.


If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

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This message was authored by: Crisfitz

Re: Loss of channels

Thanks @oldfella  already booked one was just hoping there was a quick fix 🤷‍♀️

This message was authored by: Daniel0210

Re: Loss of channels

Posted by a Superuser, not a Sky employee. Find out more

@Crisfitz 
Take a look at the troubleshooting on the appropriate section of this link if that isn't what you've already tried. 
https://www.sky.com/help/articles/sky-tv-no-satellite-signal


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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